Current Issues in Services Management

Elbeyi Pelit; Hasan Hüseyin Soybali; Ali Avan

Current Issues in Services Management

Multidisciplinary Perspectives

by Elbeyi Pelit (Volume editor), Hasan Hüseyin Soybali (Volume editor)

, Ali Avan (Volume editor)

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

Cover
Title Page
Copyright Page
Preface
About the editors
About the book
Citability of the eBook
Contents
List of Contributors
A Conceptual Evaluation of Personality and the Internal Sources of Emotion in Service Enterprises
Technological Factors That Effect Hospital Efficiency: A Study Based on Training and Research Hospitals in Turkey
The Relationship between Challenge- and Hindrance-Related Self-Reported Work Stress and Self-Reported Job Performance
Smart City Applications at the Local Government Structure in Turkey: The Case of Bursa Metropolitan Municipality
Subsidiarity Principle Reflection on the Tourism Sector
The Concept of Holiday and Travel in Islam: The Understanding of Halal Tourism and Investments Which Serve within the Frame of this Understanding (A Sample Study on a Chosen Pilot Facility)
Possible Causes of Burnout and Burnout Syndrome in Tourism Businesses
Organizational Justice and Reflections in Tourism Industry
Determination of Organizational Identification Levels of Five Star Hotels’ Employees According to Their Individual Characteristics: The Case of Antalya
Evaluation of the Activities of International Five Star Chain Hotel Businesses in Terms of Sustainable Tourism and the Ankara Study Case
List of Figures
List of Tables
About Editors

Pages:

164

Year:

2019

ISBN (PAPERBACK):

9783631803851 (Active)

ISBN (EPUB):

9783631806371 (Active)

ISBN (PDF):

9783631806364 (Active)

DOI:

10.3726/b16326

Language:

English

Keywords:

Innovation, Administration, Marketing, tourism, Human Resources, Business Management, Financial Performance, Marketing Strategies, Organizational Behavior

Published:

Berlin, Bern, Bruxelles, New York, Oxford, Warszawa, Wien, 2019. 164 pp., 3 fig. b/w, 17 tables.

Elbeyi Pelit is Professor at the Faculty of Tourism, Afyon Kocatepe University, Afyonkarahisar (Turkey).

Hasan Huseyin Soybali is Associate Professor at the Faculty of Tourism, Afyon Kocatepe University, Afyonkarahisar (Turkey).

Ali Avan is Assistant Professor at the Faculty of Tourism, Afyon Kocatepe University, Afyonkarahisar (Turkey).

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Current Issues in Services Management

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